Operations Manager
Job Title: Operations Manager
Location: Jersey Opera House
Job Type: Full time
Salary: £48,668 per annum
Reports To: Theatre Director
About us:
The Jersey Opera House is a dynamic theatre dedicated to delivering exceptional performances and supporting both emerging and established talent. We are seeking a detail-oriented Operations Manager to join our team.
Job Summary:
The Operations Manager is responsible for the smooth and efficient running of the theatre’s front of house, customer facing areas, ensuring the highest standards of audience experience and staff welfare. This role overseas the implementation of all theatre policies, including health and safety, and plays a key part in the day-to-day and strategic operations of the venue.
Please Note:
This job information cannot be all compassing. It is inevitable over time that aspects of the job will change, without changing the general character of the job or level of duties and responsibilities entailed. Consequently, this job description will be periodically reviewed, revised and updated on consultation with the post holder to reflect appropriate changes.
Key Responsibilities
- Develop, implement, and manage operational structures to support the successful running of the venue.
- Lead, manage, and support the Front of House and Theatre Operations Teams.
- Responsible for recruitment, onboarding, and conducting appraisals for key staff members under their responsibilities.
- Coordinate and manage venue schedules, ensuring efficient use of spaces and staff resources.
- Direct and oversee monthly stock checks, ensuring effective inventory control and reporting.
- Ensure compliance with all Health and Safety policies, procedures, and legal requirements, including food hygiene and fire safety.
- Monitor and manage operational budgets in collaboration with the senior management team.
- Prepare regular reports on operations, staffing, and venue performance for senior leadership.
- Undertaker general administrative and operational duties, providing cover for team members during absences, including evening, weekends, and bank holidays.
- Contributing to the continuous improvement of systems and processes to enhance audience experience and staff working conditions.
- Maintain a visible presence during events to ensure excellent customer service and operational standards.
Skills and Competencies
- Demonstrated senior-level experience in managing theatres or live event venues.
- Strong leadership with a track record of supervising front-line, customer-facing teams.
- Excellent communication, interpersonal, and customer service skills.
- Sound financial acumen, including budget management, stock control, and understanding of financial systems.
- Proven ability to plan and execute high-profile events.
- Creative, proactive, and resourceful problem-solver.
- High proficiency in administration, Microsoft Office, and venue technologies, including hybrid event equipment.
- In-depth knowledge of health and safety, licensing, and food hygiene regulations relevant to venue operations.
- Team-oriented with the ability to work independently and collaboratively.
- Committed to fostering an inclusive and diverse environment.
- Adaptable, resilient, and professional, with a positive attitude.
- Willingness to work flexible hours, including evenings, weekends, and bank holidays.
- A genuine interest in theatre and the performing arts (desirable).
Desirable Qualifications and Experience
- Experience in operations management, ideally within a cultural or performance venue.
- Working knowledge of licensing legislation.
- Strong skills in budgeting and cost control.
- IOSH Managing Safely certification or equivalent.
- First Aid at Work and Fire Warden training (or willingness to obtain).
- A proactive, improvement-focused mindset and a positive, can-do approach to work.
How to Apply:
Interested candidates should submit their CV and cover letter (maximum 2 pages) detailing their relevant experience and why they are passionate about working at the Jersey Opera House to admin@jerseyoperahouse.co.uk by 9am Thursday 8th May.
Should you wish to discuss your application or find out further details, please contact 01534 511104
Join our team:
Become a part of a creative and dedicated team that thrives on bringing exceptional theatre experience to life. Apply today and help us continue to make a difference in the world of performing arts.
Mission, Vision & Values
Our mission:
Our mission is to passionately connect our diverse community with the transformative power of live art; educating, entertaining and empowering audiences.
Our vision:
Our vision is to be a beacon of creativity, where the performing arts are a central and enriching part of the community.
Our values:
Our values collectively reflect our commitment to enriching lives through art, inclusivity, community, and ethical practices, guiding our actions and decisions as we contribute to the cultural enrichment of our island.
Enriching Lives Through Art:
Enrich the lives of our audience by providing a space where creativity flourishes, performances captivate and inspire, and memorable moments are etched into the collective memory of our community.
Inclusivity:
We believe in making the arts accessible to everyone. We embrace diversity and inclusivity, fostering an environment where all individuals feel welcomed, respected, and represented. Through inclusive programming and outreach initiatives, we break down barriers to participation.
Community Engagement:
More than a venue, we are a community. We are committed to actively engaging with and supporting our community, forging meaningful connections through outreach programmes, educational initiatives, and collaborative partnerships that enrich and strengthen the cultural fabric of our islands.
Integrity:
We operate with transparency, honesty, and ethical conduct in all aspects of our work, building trust with our stakeholders and ensuring a foundation of integrity guides our decision-making processes.
Collaboration:
We value collaboration, both within our organisation and through partnerships with artists, local businesses, community organisations and the Government of Jersey. By working together, we amplify our impact and contribute to a thriving and interconnected creative ecosystem.